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Terms & Conditions

Acceptance of the Terms

By registering for an account, accessing our website or platform (collectively referred to as "our site"), using any services offered by us, playing games or participating in promotions, you agree to be bound by these Terms and Conditions ("Agreement"). This Agreement forms a legally enforceable contract between Betsoft Gaming (referred to as "we," "us" or "our") and each user of our site.

Eligibility Requirements

You must meet the minimum age requirement of 18 years old to register for an account with us. We reserve the right to verify your age at any time.

Minimum Age Requirement

We take responsible gambling seriously, and all users must be at least 18 years old or have reached the legal age in their jurisdiction to use our site and participate in its activities.

Geographic Restrictions

Access to certain areas of our site may be restricted based on your geographical location. We reserve the right to block access from any IP address or region we deem necessary.

Account Registration Rules

To create an account, you must provide accurate information when registering with us. You agree not to share your login credentials with anyone else and are responsible for maintaining the confidentiality of such information.

One-account-per-user Policy

You may only register one account per person. Creating multiple accounts or using another user's account is strictly prohibited.

Identity Verification and KYC

We reserve the right to request identification and proof of address documentation from users at any time, in accordance with anti-money laundering regulations. You agree to comply with these requests promptly.

Account Accuracy Obligations

You must ensure that all information provided to us during registration and throughout your usage remains accurate and up-to-date.

Account Security Responsibilities

You are responsible for ensuring the security of your account, including using strong passwords and keeping them confidential. We will never ask you to reveal or confirm any personal identification numbers (PINs) through email or phone communications.

Login Credentials and Password Protection

You must not share your login credentials with anyone else and ensure that all device-related information is accurate when accessing our site.

Restricted Behaviour and Prohibited Activities

Engaging in any prohibited activities, as outlined below, will result in account restrictions, suspension, or termination:

  • Using bots, robots, spiders, scrapers, scripts, or other automated systems to manipulate gameplay
  • Collaborating with others to participate in games without contributing your own bets (e.g. "chip dumping")
  • Sharing account details or betting limits
  • Misrepresenting oneself through multiple identities
  • Operating a website that offers our content without permission

Multi-accounting and Fraud Prevention

We monitor for suspicious activity, including multi-account use, fictitious identity creation, or any behavior intended to deceive us. If we detect such actions, we reserve the right to restrict accounts or ban them permanently.

Bonus and Promotion Rules

All bonuses are subject to our Terms of Bonus page, which includes conditions about wagering requirements, deposit amounts, expiration dates and general terms for redemption.

Wagering and Gameplay Conditions

You acknowledge that all games offered by us involve risk. We do not provide any guarantee that you will win money or achieve a specific outcome. Losses may exceed initial investment amounts; therefore, you must bet responsibly.

Bonus Abuse Prevention

To prevent bonus abuse and exploitation of our promotions, we reserve the right to amend Terms & Conditions at any time including maximum allowed bets for the duration of promotional campaigns.

Deposits and Withdrawals (Supported by Source Material)

  • Verifying before withdrawals: We may request documentation from you if your account exceeds specific thresholds or shows signs of suspicious transactions. This is aimed at preventing fraud.
  • Processing and review procedures: Please allow up to 3-5 working days for deposits, pending verification of identity information as part of our ongoing compliance with anti-money laundering regulations.

Responsible Gambling Expectations

We encourage you to gamble responsibly and maintain a balance between entertainment value and financial losses. Please refer to your country or region's responsible gambling resources if needed:

  • National helplines 
  • Self-exclusion programs

Self-Exclusion and Account Restrictions

We can, at any time, restrict access to certain areas of our site, suspend account activity temporarily or permanently, close accounts without refunding unused credits and limit available features.

Game Fairness and RNG Systems

Games hosted by us employ Random Number Generation algorithms (RNGs) certified for fairness and randomness. 

Technical Interruptions or Voided Gameplay

If due to circumstances outside our control, we experience technical difficulties leading to interrupted gameplay or inability to access funds deposited while in our possession, you agree that your claims may not be for losses exceeding the time spent accessing the platform.

Suspension or Closure of Accounts

We reserve the right to restrict or cancel accounts without refunding unused credits if we detect suspicious activity and failure to comply with regulations enforced by jurisdictions within which Betsoft Gaming operates, such as non-compliance with laws regulating age verification procedures.

Intellectual Property and Platform Ownership

Our website and all associated content (including text, images, audio material) are our intellectual property or licensed rights under copyright law. Your usage is governed solely by these terms; it does not create any ownership interest in them for you.

Limitation of Liability

We are not liable for loss due to unforeseen circumstances beyond control including viruses affecting computers systems during logins causing loss or failure on part of technical support provider from other providers of our own third-party agreements when they fail within those limits agreed upon at registration and maintenance terms.

Modification of Terms

These terms may change from time-to-time as the regulatory requirements, applicable to gambling business evolve; we will always endeavor to inform you via notification placed in designated area accessible through logins section. Changes go into effect on a date specified or when implemented depending whichever happens first without your knowledge and consent unless stated otherwise.

Applicable Licensing or Regulatory Oversight Where Relevant

This website is licensed and regulated by authorities as per jurisdiction where it has a legal presence (for information please refer to licensing details under Legal).